66. How Shake Shack & USHG are Rethinking Restaurant Culture, featuring Patti Simpson

About Track

In this episode, we dive deep into the world of hospitality, restaurant culture, and the changing landscape of the food industry. Our guest, Patti Simpson, is a seasoned professional who has played a pivotal role in reshaping the culture and policies at Union Square Hospitality Group (USHG), the company behind iconic restaurants like Shake Shack. Join us as we ask the tough questions and explore the dynamics of an industry in transformation.

Tough Questions & Industry Transformations

Get ready for the challenging questions. We ask Patti about the decision-making processes during the pandemic, including the controversial topic of employee layoffs. We explore the reasoning behind USHG’s vaccination-only policy and discuss the potential role of technology, like robots and AI, in the future of hospitality. We also address the sensitive issue of tip policies in the industry.

As the conversation unfolds, we examine the evolving landscape of restaurant culture and what it means for both employees and customers. Patti shares insights into how USHG is adapting and innovating to meet the changing needs of the industry.

Listen to witness firsthand how organisations like USHG are committed to continuous improvement.


Union Square Hospitality Group website: https://www.ushg.com/

Find out more about USHG’s Hospitality Quotient: https://hq.ushg.com/

Connect with Patti Simpson: https://www.linkedin.com/in/pattisimpson/

Danny Meyer’s Book, Setting the Table: The Transforming Power of Hospitality in Business. https://www.harpercollins.com/products/setting-the-table-danny-meyer?variant=32122420363298

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You’ll find all our past episodes on our website: https://truthliesandwork.com/

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About Creator

Truth, Lies, and Workplace Culture

Want to create an enviable workplace culture where people and businesses thrive? Look no further than Truth, Lies, and Workplace Culture, the top 20 rated podcast hosted by business psychologist, Leanne Elliott, and business owner, Al Elliott.  With a unique blend of theory and practice, this dynamic duo simplifies the science of people to help business owners and leaders uncover the truth about finding, keeping, and motivating great people. Joined by some of the business world’s most respected and relevant voices, each episode delivers actionable insights and practical steps to create toxic-free workplaces that prioritise employee well-being and enable sustainable growth.  Whether you're a seasoned leader or just starting out, find the knowledge and inspiration you need to build a thriving workplace.  P.S. Did we mention the hosts are also a married couple? This makes for some lively and informative discussions..!

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