The Process is the Outcome with Kirsten Clacey

Workshops.Work · February 21, 2024

About Track


Kirsten Clacey is a facilitator and coach, currently Head of Facilitation at Automattic’s Learn Division, with some brilliant perspectives on process, content, and learning.

What’s even better is that she holds these ‘competing’ views with wonderful balance and nuance.

In this episode, Kirsten shares why she places so much value on process — without sacrificing content. The key, as she sees it, is to create a process that lets learning opportunities emerge naturally for the participants.

Learn how Kirsten creates integrated processes, makes learning happen fast, and adjusts her process and content depending on the circumstance.

Find out about:

  • Why the outcome of a workshop is embedded throughout the process, not as a final lightbulb moment
  • How a focus on process eventually leads to stronger, self-directed outcomes
  • Why facilitators are experts in adapting — for themselves and the environments they create for others
  • How to dial up and down the balance of content and process, according to the group and their needs
  • How to facilitate with and around an ‘expert’ participant
  • Why it’s critical for participants to apply the skills they’re learning in-situ, to embed the learning and create a snowballing sense of progress

Don’t miss the next episode: subscribe to the show with your favourite podcast player.

And download the free 1-page summary, so you can always have the key points of this episode to hand.


Watch the video recording of this episode on YouTube.

Kirsten’s website.

Kirsten’s new blog (coming soon!)

Kirsten’s book: The Remote Facilitator’s Pocket Guide.

Connect to Kirsten:

On LinkedIn.

On Twitter.

Support the show:
Make a one-off donation and contribute to the ongoing costs of running the podcast. 

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About Creator


The world is waking up to the power of facilitation. Whether it's hosting a workshop, holding better meetings, or leading happy and productive teams - we want to make collaboration easy and effective. Dr. Myriam Hadnes is the founder of NeverDoneBefore, a global online facilitation community and festival, and this is her podcast. 'workshops work' is 50% sandbox and 50% classroom, a safe space for anyone interested in facilitation to learn more about the craft. Each week, a professional facilitator, trainer, or coach joins Myriam to discuss their interests and experiences in the world of facilitation. The conversations are open, and honest, and make facilitation understandable and accessible to all.Get practical tips and advice from a raft of experts and uncover the magic ingredients that make workshops work. You can download a free 1-page summary of each episode on

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Track Includes

  • 5 Key Takeaways